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Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By clicking "I agree" (or a similar affirmation) when creating your account, or by accessing or using Cyber Guard AI (the "Service"), you agree to be bound by these Terms of Service. We record your acceptance, including the date and the version of the Terms you accepted. These Terms constitute a binding agreement between you and CyGuardAI ("Cyber Guard AI", "we", "us", "our"). If you do not agree to these terms, do not use the Service.

2. Service Description

Cyber Guard AI is an AI-powered informational assistant designed for parents and legal guardians. The Service analyzes WhatsApp message content using artificial intelligence to help parents identify potential incidents and risks such as cyberbullying, aggressive behavior, and inappropriate content, and sends alerts to parents. The Service is an informational tool only — it does not guarantee child safety, does not intervene in conversations, and is not a substitute for active parental involvement or professional services.

3. Eligibility

You must be at least 18 years old and a parent or legal guardian of the child whose account you are monitoring. The monitored person must be a minor child (under 18) under your legal care. By using the Service, you represent and warrant that: (a) you have the legal authority to monitor the child's communications; (b) the person being monitored is your minor child or legal ward; (c) you are not using the Service to monitor any adult, elderly person, spouse, partner, or any other person; (d) you comply with all applicable laws regarding parental monitoring in your jurisdiction; and (e) you accept sole responsibility for ensuring you have a lawful basis to monitor conversations that include third parties (your child's contacts), who have not consented to monitoring, under the laws of your jurisdiction.

4. WhatsApp Connection & Technical Limitations

The Service connects to WhatsApp through a QR code-based linking process. When subscribing to the Service, you will be required to separately acknowledge and accept the risks described in this section. Please be aware of the following:

  • Cyber Guard AI is NOT an official WhatsApp product and is not endorsed by or affiliated with WhatsApp or Meta
  • The connection method may change or become unavailable due to WhatsApp updates
  • Service availability depends on WhatsApp's technical infrastructure which is outside our control
  • Connection interruptions may occur and may require re-linking
  • Using Cyber Guard AI may violate WhatsApp's Terms of Service. By using the Service, you acknowledge and accept this risk, including the possibility that WhatsApp/Meta may suspend or terminate the monitored WhatsApp account
  • You assume full responsibility for any consequences arising from WhatsApp account suspension or termination related to use of this Service. Cyber Guard AI shall not be liable for any such consequences

5. Legal Compliance & Wiretapping Laws

IMPORTANT: Laws regarding the interception and monitoring of electronic communications vary significantly by jurisdiction. When subscribing to the Service, you will be required to separately acknowledge and accept the risks described in this section. You acknowledge and agree to the following:

  • In some jurisdictions, monitoring another person's communications — even a minor child's — without the consent of all parties to the conversation may violate wiretapping, eavesdropping, or electronic surveillance laws
  • You are solely responsible for determining whether your use of the Service is lawful in your jurisdiction. Cyber Guard AI makes no representation that the Service is legal in any particular jurisdiction
  • In Israel, the Wiretapping Law (Eavesdropping Prohibition Law), 5739-1979, generally prohibits interception of communications. Parental monitoring of minors may be permitted under limited circumstances, but you should seek legal advice regarding your specific situation
  • In the United States, federal and state wiretapping laws vary. Some states require all-party consent for recording or intercepting communications. You must ensure compliance with both federal and applicable state laws
  • In the European Union, the ePrivacy Directive governs the confidentiality of electronic communications. Member states may have additional requirements regarding interception of communications
  • The other parties in your child's conversations (their contacts) have not consented to monitoring. You should consider the legal implications of intercepting their communications in your jurisdiction
  • Cyber Guard AI shall not be liable for any legal consequences arising from your use of the Service in violation of applicable wiretapping or surveillance laws

6. Age & Parental Authority Verification

By creating an account, you self-declare that you are at least 18 years of age and the parent or legal guardian of the child to be monitored. We reserve the right to request documentary proof of parental or guardian status at any time. Failure to provide such proof upon request may result in suspension or termination of your account. Misrepresentation of your age, identity, or parental authority constitutes a violation of these Terms and may result in immediate account termination and potential legal action.

7. Privacy & Data Processing

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to the data practices described in our Privacy Policy. As part of the Service, message content is processed by third-party AI processing services for safety analysis. This data is processed under strict data processing agreements, and sub-processors are prohibited from using your data for model training or any other purpose beyond providing the safety analysis. A list of current sub-processors is available upon request by contacting support@cyguardai.com. We will notify users by email at least 30 days before any material changes to our sub-processors take effect. If you object to a sub-processor change, you may terminate your subscription without penalty before the change takes effect.

8. Payments & Plans

Cyber Guard AI may offer free and paid subscription plans. Paid plans are billed according to the pricing displayed at the time of purchase. For refund and cancellation terms, see the Refund Policy section below.

  • Subscriptions automatically renew on a monthly billing cycle at the then-current price unless cancelled before the renewal date
  • You may cancel your subscription at any time through your account settings (effective immediately) or by emailing support@cyguardai.com (effective within 3 business days), in accordance with Israeli Consumer Protection Law
  • Upon cancellation, your access to the Service continues until the end of the current paid billing period
  • We will provide at least 30 days advance written notice before any price changes take effect. Continued use of the Service after the price change constitutes acceptance of the new pricing
  • Renewal reminder emails will be sent at least 11 days before each renewal date, including the amount to be charged, in accordance with Israeli Consumer Protection Law requirements
  • If a payment fails, we will notify you and retry the charge up to 3 times over a 10-day period. If all retries fail, your account will enter a 7-day grace period during which the Service remains active. After the grace period, your account will be suspended until payment is resolved. Monitored data is retained during suspension in accordance with our standard retention policy

9. Refund Policy

The following outlines our refund terms for paid Cyber Guard AI subscriptions. All refund requests must be submitted by email to support@cyguardai.com.

  • Cooling-Off Period (Statutory Rights): Consumers in Israel may cancel within 14 days of purchase and receive a full refund, provided the Service has not been substantially used during that period, in accordance with the Israeli Consumer Protection Law. EU residents may withdraw within 14 days under the Consumer Rights Directive 2011/83/EU. "Substantially used" means having connected at least one monitored account and received at least one analysis report.
  • General Cancellation: If you cancel after the cooling-off period, no refund is issued for the current billing cycle. Your access continues until the end of the paid period.
  • Service Disruptions: If the Service experiences a continuous failure rendering it substantially unusable for more than 72 consecutive hours due to a fault on our side, you may request a pro-rata credit or refund for the affected period. Report the issue to support@cyguardai.com within 7 days of the disruption.
  • Non-Refundable Situations: Refunds will not be issued for: (a) dissatisfaction with AI analysis accuracy, as described in the Service Limitations section; (b) interruptions caused by WhatsApp platform changes, device incompatibility, or user error; (c) account termination due to violation of these Terms; (d) failure to cancel before an automatic renewal date, except where statutory cooling-off rights apply.
  • Refund Processing: Approved refunds are processed to the original payment method within 14 business days. Currency conversion differences or bank fees on international transactions are not covered by Cyber Guard AI.
  • Extended Cooling-Off Period: Persons with disabilities, new immigrants (within 5 years of immigration), and senior citizens (over 65) are entitled to a 4-month cooling-off period per Israeli Consumer Protection Law Section 14C1.
  • Data Handling: Upon subscription cancellation, all monitored data is deleted in accordance with our Privacy Policy.

10. Service Limitations & Non-Reliance

THIS IS A CRITICAL SECTION. PLEASE READ CAREFULLY.

  • Cyber Guard AI is an informational AI assistant only. It is NOT a safety device, emergency service, or child protection system
  • The Service is NOT a substitute for active parental supervision, involvement in your child's online activities, or professional advice
  • Cyber Guard AI does NOT guarantee the physical safety, emotional wellbeing, or online security of any child or any other person
  • Our AI technology may fail to detect certain threats (false negatives). No automated system can guarantee detection of all harmful content
  • Our AI may incorrectly flag content as threatening when it is not (false positives)
  • Alerts generated by the Service are indicators only and should not be treated as definitive assessments. All alerts require independent parental judgment
  • DO NOT rely on this Service for emergency situations. If you believe a child is in immediate danger, contact local law enforcement or emergency services immediately
  • The parent or guardian retains sole responsibility for all decisions and actions taken regarding their child's safety and wellbeing
  • The Service may experience downtime, delays, or interruptions that could affect monitoring coverage
  • Cyber Guard AI bears no responsibility for any harm — physical, emotional, or otherwise — that may occur to a monitored child or any other person, regardless of whether the Service detected or failed to detect any threat, except to the extent such liability cannot be excluded under applicable law (see Section 13)

11. Prohibited Use

You agree NOT to:

  • Use the Service to monitor any adult, including but not limited to spouses, partners, elderly family members, employees, or any person who is not your minor child or legal ward
  • Use the Service to track, surveil, or monitor elderly persons or senior citizens under any circumstances
  • Use the Service for any illegal surveillance, stalking, harassment, or domestic abuse purposes
  • Use the Service to monitor any person without the legal authority to do so under applicable law
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Use the Service to harass, intimidate, or violate any person's rights or privacy
  • Share your account credentials with unauthorized third parties
  • Misrepresent your relationship to the person being monitored or your legal authority to monitor them

12. Fair Use and Abuse

The Service is intended for personal parental monitoring only. You agree to use the Service in a fair and responsible manner. The following activities are strictly prohibited. We reserve the right to suspend or terminate accounts that engage in misuse or abuse of the Service. Where practicable, we will provide notice before taking such action. Accounts terminated for abuse of the Service are not eligible for refunds, except where mandatory statutory cancellation rights apply.

  • Monitoring more WhatsApp accounts than your subscription plan permits
  • Using automated tools, scripts, bots, or any non-human means to interact with or access the Service
  • Using monitoring data to harass, intimidate, or emotionally abuse any person, including the monitored child
  • Sharing monitoring data with unauthorized third parties or publishing it publicly
  • Attempting to circumvent technical limitations, rate limits, or security measures of the Service
  • Systematically using the Service or bulk data obtained through it for the purpose of developing competing products or services
  • Sharing your subscription or account access across multiple households, or reselling access to the Service
  • Attempting to gain unauthorized access to other users' accounts or the Service's infrastructure, including through password guessing, credential stuffing, or vulnerability scanning

13. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We do not warrant that the Service will be uninterrupted, error-free, or completely secure
  • We are not liable for any content that the AI fails to detect or incorrectly flags
  • We are not liable for any decisions or actions taken by parents based on Service alerts
  • We are not liable for the physical safety, emotional wellbeing, or security of any monitored child or any other person
  • We are not liable for any misuse of the Service, including but not limited to unauthorized monitoring of adults, elderly persons, or any person who is not the user's minor child
  • We are not liable for any harm arising from reliance on the Service as a safety or emergency tool, which it is not
  • Our total liability for any claims arising from use of the Service shall not exceed the greater of (i) the amount you paid for the Service in the 12 months preceding the claim, or (ii) USD 100
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable Israeli law

14. Indemnification

You agree to defend, indemnify, and hold harmless Cyber Guard AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; (d) any unauthorized monitoring of adults, elderly persons, or any individual who is not your minor child; (e) any misrepresentation regarding your legal authority to monitor the person whose account is connected to the Service; or (f) your interception or monitoring of any communication in violation of applicable wiretapping, eavesdropping, or electronic surveillance laws, including the communications of your child's contacts. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

15. Termination & Suspension

The Service may be terminated under the following conditions:

  • For Cause: We may immediately suspend or terminate your account for: breach of these Terms, prohibited or abusive use of the Service, a court order requiring us to do so, failure to provide proof of parental or guardian status upon request, suspected unauthorized access to or compromise of your account, active security incidents, or a request from law enforcement or regulatory authorities. For non-egregious breaches, we will provide 7 days to remedy the issue before termination. Immediate termination is reserved for fraud, serious abuse, court orders, and safety-related violations.
  • Without Cause: We may terminate this agreement by providing 30 days advance written notice. If we terminate without cause, you will receive a pro-rata refund for any unused portion of your prepaid subscription period. For user-initiated cancellation terms, see Section 9 (Refund Policy).
  • Service Discontinuation: If we discontinue the Service entirely, we will provide at least 30 days advance notice and issue a pro-rata refund for any unused prepaid period.
  • By User: You may cancel your subscription at any time through your account settings or by emailing support@cyguardai.com.
  • Effect of Termination: Upon termination or removal of a monitored account, all associated message data — including messages, media files, AI analysis results, and database records — is deleted immediately and irreversibly from all our systems. You may request an export of your personal data before termination takes effect; upon request, we will provide your data in a commonly used format within 7 days. Notwithstanding the foregoing, we may retain limited account and billing records as required by applicable law or to support active law enforcement investigations.

16. Intellectual Property

All content, features, and functionality of the Service, including but not limited to software, algorithms, text, graphics, and logos, are the exclusive property of Cyber Guard AI and are protected by intellectual property laws.

17. Force Majeure

Cyber Guard AI shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of government, changes to WhatsApp or Meta's services or policies, third-party infrastructure failures, internet or telecommunications outages, cyberattacks, power failures, or labor disputes. During such events, our obligations under these Terms shall be suspended for the duration of the force majeure event.

18. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

  • Informal Resolution First: Before initiating any formal legal proceedings, arbitration, or other dispute resolution process, you agree to contact us at support@cyguardai.com and attempt to resolve the dispute informally for a period of at least 30 days. Most disputes can be resolved without formal proceedings
  • Mandatory Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including its formation, validity, enforceability, interpretation, performance, breach, or termination — shall be exclusively and finally resolved by binding arbitration administered in Tel Aviv, Israel. The arbitration shall be conducted by a single arbitrator in accordance with the Israeli Arbitration Law, 5728-1968. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitration proceedings and all related documents shall be confidential
  • Class Action and Jury Trial Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit, class-wide arbitration, or any other representative proceeding against Cyber Guard AI. If this class action waiver is found to be unenforceable in your jurisdiction, then the entirety of this arbitration provision shall be null and void with respect to you, and disputes shall proceed under the Governing Law section of these Terms
  • Limitation Period: Any claim or cause of action arising out of or related to your use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose. Any claim filed after this one-year period is permanently barred. This limitation applies to the fullest extent permitted by applicable law
  • Legal Fees: In any arbitration, legal proceeding, or dispute arising under these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees, costs, and expenses from the non-prevailing party, to the extent permitted by applicable law
  • Injunctive Relief Exception: Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information
  • Small Claims Exception: Either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court, provided the action remains on an individual (non-class, non-representative) basis
  • EU Residents: For residents of the European Union, you may also use the European Commission's Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr. EU consumers retain the right to bring claims in the courts of their country of residence in accordance with mandatory EU consumer protection laws. Where mandatory consumer protection laws of your country of residence apply, the arbitration and class action waiver provisions above shall apply only to the extent permitted by such laws
  • Israeli Residents: For residents of Israel, this arbitration provision applies to the fullest extent permitted by Israeli law, including the Israeli Arbitration Law, 5728-1968, and the Consumer Protection Law, 5741-1981. Nothing in this section derogates from mandatory consumer rights under Israeli law that cannot be waived by agreement

19. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Israel. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Tel Aviv, Israel, except where mandatory consumer protection laws grant you the right to bring proceedings in your country of residence.

21. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

22. Entire Agreement

These Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and Cyber Guard AI regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

23. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Cyber Guard AI may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of assets.

24. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Cyber Guard AI.

25. Contact Information

For questions about these Terms of Service, please contact us through our website's contact page or email us at support@cyguardai.com.